Payment & Protection

Review the reservation, payment and protection process

We summarized how payment, deposit, extra service and company approval steps proceed when creating a rental request.

Reservation request and company approval

A request created through the website becomes final after the company checks vehicle availability, delivery point, extra services and operational conditions.

Creating a request alone does not mean a vehicle is definitively allocated.
The company may contact the customer after availability checks.
Vehicle group, extra services and delivery details are clarified during approval.

Payment and deposit

Payment, down payment or deposit conditions may vary depending on the company and selected service. If online payment is not active, the process is completed through company communication.

The company may request payment or deposit information before approving the reservation.
Acceptance of credit cards, debit cards or other payment methods depends on company policy.
Deposit and guarantee conditions may vary by vehicle segment, rental duration and customer profile.

Extra services and protection requests

Requests such as child seat, additional driver, GPS, winter tires or protection packages can be selected before reservation. Availability and price are finalized with company approval.

Extra services are provided according to company stock and operational status.
The final amount for quantity- or person-based services may be shared at approval.
Protection package scope and exclusions are explained separately by the company.

Delivery and return process

ID, license, payment/deposit and contract checks may be made at delivery. During return, vehicle condition, fuel, mileage and extra services are checked.

Pickup and return points are evaluated based on the reservation flow.
Different return point requests may be subject to company approval.
Damage, fuel, mileage, traffic fines and toll fees may be assessed after return.

Secure Flow

Items to review before creating your request

Payment, deposit and extra service conditions are clarified with company approval.

You can review the Privacy Policy and Privacy Notice pages before reservation.
Payment or deposit transactions are clarified after company approval and communication.
Extra service requests are finalized after stock and operational availability are verified.
Cancellation, change and refund conditions are evaluated according to reservation approval status.

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