01Cancelling a reservation request
A reservation request created through the website becomes final with company approval. For unapproved requests, cancellation or change requests can be sent directly through the company contact channels.
- Providing your request number or contact information speeds up the process.
- Vehicle, date, branch or extra service changes are evaluated according to company availability.
- If no payment was taken at request stage, cancellation generally proceeds as closing the operational record.
02Changes to approved reservations
For reservations approved by the company, date, time, vehicle group, delivery point or extra service changes are checked again according to availability.
- A price difference may occur for a new date or vehicle group.
- Different pickup or return point requests may create additional operational fees.
- Changes close to the rental date may be limited according to company policies.
03Payment, down payment and deposit refunds
If online payment, down payment or deposit processes are active, refund conditions are evaluated based on company policy, payment provider processes and reservation status.
- Credit card deposits may be released within a period depending on bank processes.
- Down payment or prepayment refunds may vary by cancellation timing and company conditions.
- Extra services, late return, damage, fuel, mileage and tolls may be evaluated in the final calculation.
04Post-delivery cancellation or early return
Once the vehicle has been delivered, the rental process is considered started. Early return, unused days or service fees are evaluated separately according to company conditions.
- Day, hour and campaign conditions may be considered for early return.
- Monthly rentals or specially priced reservations may have different refund conditions.
- Final charge and deposit result may not be finalized before the return form is completed.
